ORDERS

How to place an order?
- You can search for a specific product by using the search bar. If you are looking for a range of products, you may browse by category upon clicking SHOP ONLINE in the menu bar.
- Once you have found the product that you desire, select your preferred colour/size and click on ADD TO CART.
- You can either click on CONTINUE SHOPPING or review the items in your cart by clicking on VIEW CART.
- Proceed to CHECKOUT to complete your order. If you have a discount code, key it in the box provided before checking out.

What should I do if there is a problem with my order?
You may contact us via our CONTACT FORM or email us at travel@karva.sg with your enquiries on your order.

I am unable to proceed with payment and my order status is PENDING. How do I proceed?
Kindly contact us immediately by emailing us at travel@karva.sg and our customer service representatives will assist you with your order.

SHIPPING, RETURNS & EXCHANGES
All prices on our website are not inclusive of shipping. Shipping costs will automatically be added during checkout. Enjoy free local shipping for orders $100 and above. Alternatively, you may shop our collection at Golden Landmark.

Our shipping policy
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. You will receive your purchase within 3-5 business days.

Our return & exchange policy

Return & Exchange policy applies to only on original priced products. Products on sale are not applicable to any returns or exchanges - with the exception of manufacturing defects/wrong items issued. Items must be unworn, unwashed, unaltered, with original tags and packaging intact.

Size Matters

• Exchanges must be within 7 calendar days upon in-store purchase or upon receiving your orders.
• You may exchange to other available sizings/colours of the same design, OR to another item of the same value or more. Top-up is required for exchanges of a higher value.
• Returns & Exchanges of sizing, you will be required to top up the delivery charges of $10.00 for the item(s) to be shipped back to you. Alternatively, you may drop by in-store located at Golden Landmark.

Manufacturing Defects/Wrong Items Issued

• Return to us the defective/wrong products and we will replace it for you.
• Should the item be unavailable, you may select alternative pieces of the same product value or more. Top-up is required for exchanges of a higher value.
• Returns & Exchanges of defective/wrong products issued, courier fees will be borne by us.

The below listed will not be considered defects and therefore, not eligible for returns and exchanges.

• Difference in measurements by 0.5" - 0.75" due to mass production
• Chalk markings on telekungs - Water soluble produced during mass productions and will dissolve upon washing
• Slight difference in colour due to studio lighting
• Variation in prints placements

For any other enquiries, do write it to travel@karva.sg.