Payment Terms
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A booking fee of S$500 per person is to be paid upon registration for the Umrah / Tour packages and full payment to be made 2 months prior to departure date.
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Schedule of Payment:
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Payments can be made by Cash, Cheque, NETS and Bank Transfer. Official receipts will be issued after every payment.
- Credit Card payment (3% service charge)
- NETS payment (0.8% service charge)
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Unutilized services (city tour, transportation, meals, etc.) will NOT be refunded.
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If the minimum room size is not achieved, the Jemaah must pay the difference.
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Departures are subject to full payment; cancellation fees apply otherwise.
Cancellation Terms
Refunds will be processed within 4–6 months upon cancellation request.
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Days from Receipt of Cancellation to Date of Departure
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Cancellation Fees per Person (SGD$)
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60 days and above
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Administrative fee of 10% of Umrah Package
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31 to 59 days
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Administrative fee of S$1000
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15 to 30 days
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60% of Umrah Package
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Less than 14 days
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No refund
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Exclusion of Responsibility
Karva Travel Group Pte. Ltd. shall not be responsible for any accidents / incidents including losses / lateness of transfers, natural disasters including floods, fire, riots, war, storms, typhoons, earthquakes, tsunami or any other tragedies encountered during journey to and fro which involves bodily harm / damage of properties. Pilgrims / Clients are not allowed to take any legal actions under any circumstances for any claims, damages, losses, injuries or whatsoever reasons Karva Travel & Tours Pte. Ltd. including: - From any matter that may arise. - From the cause of the said accidents / incidents in any respect whatsoever.
Changes
Karva Travel Group Pte. Ltd. may change prices or schedules without notice.
Umrah Visa Application
Umrah Visa Application is subject to approval by the Saudi Foreign Ministry / Ministry of Home Affairs / Saudi Embassy in Singapore. All unsuccessful visa applications will be charged with cancellation fees. (See B)
Insurance
(1) As a licensing condition of the Singapore Tourism Board, we, Karva Travel & Tours Pte. Ltd., are required to inform you, the client (the applicant) to consider purchasing travel insurance (a) Against any failure or disruption in our provision of the travel product arising out of any insolvency on our part; and (b) In favour of all travelers for whom payment or deposit is to be made for.
(2) You acknowledge the risk if you do not purchase travel insurance against insolvency. Please acknowledge the accuracy of this form, below (under Section - G Declaration)
Declaration
I certify that all information contained in this form is true and correct to the best of my knowledge and realize that false information or omission may lead to dismissal from the offered package agreement. I have understood the above terms and conditions and I agree to sign up for the above package.
I agree to take Emergency & Medical Assistance (EMA) – (Valid for Umrah Only)
