Frequently Asked Questions
Payment Terms
Booking Fee
A booking fee of S$500 per person is to be paid upon registration for the Umrah / Tour packages and full payment to be made 2 months prior to departure date.
Schedule of Payment
1) 3 months before departure: 50% of balance payment
2) 2 months before departure: Final payment
Payment Type
1) Payments can be made by Cash, Cheque, NETS and Bank Transfer. Official receipts will be issued after every payment
2) Credit Card payment (3% service charge)
3) NETS payment (0.8% service charge)
Other Information
1) Unutilized services (city tour, transportation, meals, etc.) will NOT be refunded.
2) If the minimum room size is not achieved, the Jemaah must pay the difference.
3) Departures are subject to full payment; cancellation fees apply otherwise.
Cancellation Terms
Refunds will be processed within 4–6 months upon cancellation request.
Days from Receipt of Cancellation to Date of Departure | Cancellation Fees per Person (SGD$) |
|---|---|
60 days and above | Administrative fee of 10% of Umrah Package |
31 to 59 days | Administrative fee of S$1000 |
15 to 30 days | 60% of Umrah Package |
Less than 14 days | No refund |
Exclusion of Responsibility
Karva Travel Group Pte. Ltd. shall not be responsible for any accidents / incidents including losses / lateness of transfers, natural disasters including floods, fire, riots, war, storms, typhoons, earthquakes, tsunami or any other tragedies encountered during journey to and fro which involves bodily harm / damage of properties. Pilgrims / Clients are not allowed to take any legal actions under any circumstances for any claims, damages, losses, injuries or whatsoever reasons Karva Travel & Tours Pte. Ltd. including: – From any matter that may arise. – From the cause of the said accidents / incidents in any respect whatsoever.
Changes
Karva Travel Group Pte. Ltd. may change prices or schedules without notice.
Umrah Visa Application
Umrah Visa Application is subject to approval by the Saudi Foreign Ministry / Ministry of Home Affairs / Saudi Embassy in Singapore. All unsuccessful visa applications will be charged with cancellation fees. (See B)
Insurance
(1) As a licensing condition of the Singapore Tourism Board, we, Karva Travel & Tours Pte. Ltd., are required to inform you, the client (the applicant) to consider purchasing travel insurance (a) Against any failure or disruption in our provision of the travel product arising out of any insolvency on our part; and (b) In favour of all travelers for whom payment or deposit is to be made for.
Days from Receipt of Cancellation to Date of Departure
Cancellation Fees per Person (SGD)
60 days and above
Administrative fee of 10% of Umrah Package
31 to 59 days
Administrative fee of S$1000
15 to 30 days
60% of Umrah Package
Less than 14 days
No Refund
Exclusion of Responsibility
Karva Travel Group Pte. Ltd. shall not be responsible for any accidents / incidents including losses / lateness of transfers, natural disasters including floods, fire, riots, war, storms, typhoons, earthquakes, tsunami or any other tragedies encountered during journey to and fro which involves bodily harm / damage of properties. Pilgrims / Clients are not allowed to take any legal actions under any circumstances for any claims, damages, losses, injuries or whatsoever reasons Karva Travel & Tours Pte. Ltd. including: – From any matter that may arise. – From the cause of the said accidents / incidents in any respect whatsoever.
Changes
Karva Travel Group Pte. Ltd. may change prices or schedules without notice.
Umrah Visa Application
Umrah Visa Application is subject to approval by the Saudi Foreign Ministry / Ministry of Home Affairs / Saudi Embassy in Singapore. All unsuccessful visa applications will be charged with cancellation fees. (See B)
Insurance
1) As a licensing condition of the Singapore Tourism Board, we, Karva Travel & Tours Pte. Ltd., are required to inform you, the client (the applicant) to consider purchasing travel insurance (a) Against any failure or disruption in our provision of the travel product arising out of any insolvency on our part; and (b) In favour of all travelers for whom payment or deposit is to be made for.
Umrah Visa & Tourist Visa
What visa do I need to perform Umrah?
If you are a Singaporean, you can perform umrah either a Saudi Tourist Visa or an Umrah Visa.
What is the difference between a Tourist Visa and Umrah Visa?
As a Singaporean you can apply for a Saudi Tourist Visa online, so you must arrange for the umrah, the prayer bookings and other things on your own once you arrive in Saudi Arabia. In contrast, you need an authorised umrah travel agent to apply for your umrah visa, so they (we) took responsibility for your booking of umrah, 5-times prayers, ziarah rawdah, etc.
Which is better? A tourist visa or Umrah visa?
Umrah visas are much better for performing umrah. Because we (as an authorised umrah travel agent) take care of everything for you.
Why did other travel agent apply for tourist visa for me to perform umrah?
In comparison to umrah visa, tourist visas are easier and cheaper to obtain.
Why do travel agents not prefer umrah visas?
The umrah visa application process is not as simple as the tourist visa application process. We as an authorised umrah travel agent in Singapore require the following documents prior to applying for an umrah visa: An agreement with a Saudi umrah visa provider, confirmed round trip airline ticket, confirmation of transport arrangements, accommodations booking confirmation, Covid-19 vaccination certificate, relationship proof for female applicants and muqeem certificate from MOH KSA.
If i booked through an umrah travel agent, how would I find our my visa type?
If you do not know your visa type, kindly ask your travel agent.
What is the cost of an umrah visa and a Saudi tourist visa?
Umrah visas cost approximately SGD450 per person (included in all Karva Travel package) including emergency medical coverage in Saudi Arabia which is provided by government hospitals. Saudi tourist visas are approximately SGD200 per person.
What happens if I get Covid there?
May Allah protect all of us from that. If anything happens, we have the insurance coverage from Saudi government approved agency, Takaful.
Do we get to visit Rawdah?
Yes, InshaAllah. We have arranged in all our packages for a visit to Raudah for all Jemaahs as a group.
However, this is subject to Saudi Arabia’s Standard Operating Procedures (SOPs), which may change from time to time. Some factors, such as crowd control measures and maintenance work, are beyond our control. We will do our best to facilitate the visit, but final access is determined by the authorities.
If travel ban is imposed, what happens to my package?
Normally we advise our jemaah to get travel insurance including Covid-19 coverage from the day Jemaah register with us. If that happens, insurance agency will take care it. We have our recommend agent.
Do you have qualified assistance for specials needs jemaah?
Yes, only on special requests. We also provide qualified assistance for dialysis patients and children with special needs.
